FAQ

Designed to answer all your questions.

• Is CareWay approved by the CMQ, the FMOQ, and/or the MSSS?
• I forgot my password, how can I change it?
• Do I need to download the CareWay app?
• What is the duration of the contracts?
• Is the patient's voice recording saved? If so, for how long?
• Is it possible to use CareWay for telemedicine, videoconferencing, or phone calls?
• Can I conduct my consultation in different languages and translate the note into French or English?
• Where and how is the data stored?
• Why is patient consent important?
• Can I use CareWay individually, or is it only available through contracts with clinics?
• Do I need to buy a microphone?
• How do I explain CareWay to the patient?
• What is the maximum recording duration for a consultation with CoeurWay?
• What happens if I lose my Internet connection?
• Does the physical exam need to be fully dictated?
• Can I use CareWay if my patient has refused consent or only in dictation mode?
• Does CareWay work properly for appointments with multiple reasons for consultation?
• Does CareWay retain relevant negative elements in the note?
• Can I copy the entire note, or do I have to do it section by section?
• What sets CareWay apart from other AI medical scribes?
• How does subscription cancellation work?
• How to ensure CareWay's AI captures missing information when generating a note?
• What are the available plans and subscription costs for CareWay?
• What are the characteristics of a good microphone?
• Why is my note not generating?
• How can I choose the best note template for my practice?
• What is the Note Style?
• What is multi-tab generation, and how can it benefit me?
• Do you offer a free trial?
• Why is it useful to delete cookies, and how can I do it?
• How to transfer a note to your EMR?
• Is it mandatory to use an EMR when using CareWay?
• How can I update my payment method in CareWay?
• Why can't I log in after registering in CareWay?
• Why do I get an error message saying that no audio is detected?
• How can I change my subscription type?
• Why am I getting an “Oops!” error message when I try to log in?
• Can I share my templates with my colleagues?
• How can I regenerate a note in CareWay?
• How can I create and give a to-do list to my patient in CareWay?