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Why is my note not generating?

Your note may fail to generate for various reasons.

Error_Note Generation_EN-1

When generating a note, if this message appears, it may be caused by:

  • Missing appropriate medical terminology

  • An insufficient consultation duration

  • A recording that is too long and exceeds the allowed character limit

  • Internet slowness or CareWay performance issues

How to resolve the issue

Step 1 – Add more details to the note

  1. Go to the Record or type your statement below section.
  2. Add any missing information or additional details to enrich the note.
  3. Regenerate the note.

Note precision

Step 2 – Refresh the page

If the note still does not appear after adding details:

  • Press F5 on your keyboard, or click the refresh icon to the left of the search bar.

Step 3 – Contact support for assistance

If the note still does not generate after completing these steps, contact a support agent for personalized assistance.