Why am I seeing the error message “No audio detected”?

How to fix the problem

Check that the correct microphone is selected

1. During a consultation recording, locate the Microphone section in CareWay.

2. Make sure the active microphone is the one you are using.

3. If multiple microphones are available, select a different one and perform an audio test.

Check that the microphone is working properly

1. Ensure your microphone is correctly connected to your computer (if you are using an external microphone or headset).

2. Make sure the microphone is not muted, either on the device itself or in your computer settings.

3. Check your computer’s audio settings to confirm the microphone is detected and receiving signals.

4. Speak into the microphone and check that the input level or audio indicator responds.

5. If possible, test the microphone on another device to confirm it works correctly.

Allow microphone access in Google Chrome

1. Click the settings icon to the left of the browser’s address bar.

2. In the menu that appears, locate the Microphone section.

3. Select Allow.

4. Make sure the correct microphone is selected in your CareWay account.

5. Refresh the page and try recording again.