Is it possible to use CareWay for telemedicine, videoconferencing, or phone calls?

Yes, CareWay can be used for telemedicine consultations, whether it is by phone or by videoconference.

CareWay can be used in telemedicine in the following ways:

• through speakers
• with a audio mixing software
• with a telephone adapter

Using Speakers to Record the Consultation

1. Turn on the speaker on your device (computer or phone).
2. In CareWay, select the appropriate microphone to capture the sound.
   

Using an Audio Mixing Software to Record the Consultation

To easily record conversations made using earphones or a telephone headset, it is necessary to install a third-party software provided by Logitech: MIXLINE.

Step 1 – Download and install the MIXLINE software

1. Follow this link to download it from the Logitech website: Logitech MIXLINE Download.
2. Start the installation on your computer.

Step 2 - Launch and configure the software

1. Open MIXLINE and begin the configuration.
2. On the left (1), add the sound inputs. On the right (2), add the sound outputs.
    
   1. Click on the input dropdown menu to choose the listening device you are using, for example, your headphones.
   2. Next, add the browser that will be used for your teleconsultations, for example, Google Chrome with Meet or Teams.
       
   3. Do the same on the right side for the outputs. Add your listening device and the new source called MIXLINE Stream.
      
      
3. Connect the inputs to the MIXLINE Stream output.
   1. Click on the icon  located under each device you add.
   2. Your configuration should look like this:
      
      

Step 3 – Record the consultation in CareWay

1. Start a new consultation in CareWay or in MYLE using the AI assistant.
2. Select the MIXLINE Stream microphone.
   

Using a Telephone Adapter to Record the Consultation

To easily record conversations made over the phone, it is necessary to connect a telephone adapter between your landline phone and your computer.

Step 1 – Connect the adapter to your phone

1. Unplug the handset from your phone (the coiled cord that connects the handset to the base of the phone).
2. Plug the handset cable into the appropriate port on the VEC LRX-45USB adapter.
3. Take the cable provided with the VEC LRX-45USB adapter and plug one end into the port where you removed the handset from your phone.

Step 2 – Connect the adapter to your computer

1. Take the USB A-B cable (the cable with one square end and one flat/rectangular end).
2. Plug the square end of the USB cable into the corresponding port on the VEC LRX-45USB adapter.
3. Plug the flat/rectangular end of the USB cable into an available USB port on your computer.

Step 3 – Verify installation on Windows

1. Windows should automatically detect the new device and install the necessary generic drivers. You should hear a sound indicating that a new device has been connected.
2. To verify that the device is recognized, go to:

   1. Control Panel (or Settings > System > Sound in Windows 10/11)

   2. Device Manager

   3. Look for the Sound, video and game controllers section. You should see a device named USB PnP Audio Device (or similar).

3. The adapter also has a multicolor LED indicator to help you check its status.
4. Launch Windows Voice Recorder and make a test call to ensure the sound is being recorded. The LRX-45USB also has a recording level dial to adjust the call audio volume.

Step 4 – Record the consultation in CareWay

1. Start a new consultation in CareWay or in MYLE using the AI assistant.
2. Select the VEC LRX-45USB microphone.